wen bat's Privacy Policy
This policy describes in detail our full commitment to how your personal information is collected, stored, and used.
This privacy policy applies to all users of the wen bat platform's services. When you use our website, create an account, or use any of our services, you are considered to have accepted the terms of this policy. Protecting your information is our highest priority, and we are committed to upholding that at every step.
For full details on wen bat's general terms of service, please read our Terms and Conditions, which contains all guidelines for using the platform.
1 What Information We Collect
1.1 Registration and Identity Information
When you open an account on wen bat, we collect some basic information about you. This includes your full name, date of birth, mobile number, email address, and residential address. A copy of your national ID card or passport may also be requested for identity verification purposes. This information is essential for the security and proper management of your account.
1.2 Financial Transaction Information
We record transaction details at the time of deposits and withdrawals. The date, amount, and payment method of every transaction made through bKash, Nagad, Rocket, or bank transfer is kept on our secure servers. We never store full card or account numbers.
1.3 Device and Technical Information
The IP address, browser type and version, operating system, and session duration of the device you use to access wen bat are recorded automatically. This information is used to detect fraud, resolve technical issues, and improve the user experience.
1.4 Gameplay and Behavioural Information
Your activity on the platform — such as how much time you spent on a game, your betting history, and your win/loss record — is stored. This information helps verify normal account activity and supports our responsible gaming programme.
1.5 Cookies and Similar Technologies
Our website uses cookies and similar tracking technologies. These keep your login session active, save your preferences, and help us analyse site performance. You can manage cookies through your browser settings, though some services may become limited as a result.
2 Purpose of Using Your Information
wen bat uses your information for the following purposes:
- To complete account creation, verification, and management
- To process all financial transactions, including deposits and withdrawals
- To detect and prevent fraud, unauthorised access, and account misuse
- To improve our games and services and add new features
- To inform you about relevant offers and bonuses, based on your consent
- To meet legal and regulatory obligations
- To help our customer support team resolve your issues quickly
- To run responsible gaming monitoring programmes
3 Sharing and Disclosure of Information
wen bat never sells your personal information to third parties. However, limited information may be shared in specific circumstances.
3.1 Service Provider Partners
We work with certain trusted service providers for functions such as payment processing, identity verification, cloud storage, and cybersecurity. Only the necessary information is shared with these partners, and they are legally bound to follow our guidelines.
3.2 Legal Obligations
We may be required to provide information to the relevant authorities in response to a court order, government investigation, or any other legal requirement. In such cases, we always make decisions based on legal advice and make every effort to protect the user's interests as far as possible.
3.3 Business Transfers
In the event of a future business merger or acquisition, user information may be transferred to the new operators. In that case, we will notify you in advance and ensure the continuity of this policy.
4 Methods of Data Protection
wen bat uses industry-standard security measures to keep your information safe:
- SSL Encryption: All data transfers on our site are encrypted using SSL technology, keeping communications out of reach of third parties.
- Secure Server Infrastructure: Our servers are protected by firewalls and intrusion detection systems.
- Two-Factor Verification (OTP): OTP verification is mandatory when logging into your account and during important transactions.
- Periodic Security Assessments: Our systems are regularly tested by external security specialists.
- Staff Training: Our staff receive regular training on data protection and are bound by confidentiality agreements.
However, transmitting information over the internet is not entirely risk-free. Even though we ensure the highest level of protection, no one can guarantee complete security. It is therefore your responsibility to keep your password safe and to notify us immediately if you notice any unusual activity on your account.
5 Data Retention Period
We retain the necessary information for as long as your account is active. Even after an account is closed, records of financial transactions, copies of identity documents, and relevant communications are kept for a specified period as required by law.
Information that is no longer needed and carries no legal obligation is deleted securely. When specific data is deleted is determined by the type of data and the applicable legal guidelines.
6 User Rights
Every user registered on wen bat enjoys the following rights:
6.1 Right to Access Information
You have the right to know what information we hold about you. Upon request to our customer support team, we will provide a summary of your personal information.
6.2 Right to Correct Information
If your profile contains incorrect or outdated information, you may submit a request to have it corrected. Ensuring accurate information is also important for the security of your account.
6.3 Right to Delete Your Account
You may request that your account be permanently closed at any time. However, some information may be retained for a specified period due to financial and legal obligations.
6.4 Right to Withdraw from Marketing Communications
If you no longer wish to receive our promotional emails or messages, let us know at any time. We will remove you from that list promptly. However, essential communications related to account management will continue.
7 Protection of Minors' Information
wen bat strictly prohibits anyone under the age of 21 from using the platform. We do not knowingly collect information from any minor. Age verification is mandatory during account registration.
If a minor's information has been collected by mistake, we will close the account and delete the relevant information as soon as we become aware. If you have a concern about this, please notify our support team.
8 Third-Party Links and Services
Our platform may occasionally reference third-party services. These external services have their own privacy policies and are outside wen bat's control. We recommend reading the privacy policy of any third-party service before using it.
9 Policy Changes and Updates
This privacy policy may change from time to time due to business changes, technical developments, or legal requirements. If there are significant changes, we will notify you by email or through the platform. Continued use of the site after changes are made will be considered acceptance of the updated policy.
The "Last Updated" date on this page indicates the date of the most recent change. A copy of the previous version is kept with us and will be provided upon request.
10 Contact Us
If you have any questions, requests, or complaints about this privacy policy, please contact our support team. Our customer support team is available 24 hours a day, 7 days a week in both Bangla and English. You can reach us via live chat and email.
Contact details:
For more information on using the platform, our FAQ section contains answers to common questions to help you find quick solutions.