Play responsibly,
keep yourself safe
wen bat believes that betting and casino games are enjoyable only when played with awareness and within your means. On this page you will find all the information you need on setting personal limits, recognising warning signs and getting help when you need it.
Why responsible gaming matters
Online betting and casino games are a form of entertainment for many people. They stay positive only when the player remains aware and plays within limits. wen bat always wants its users to enjoy the platform while keeping their financial and mental wellbeing in mind.
Reading our Terms and Conditions on this site will show you that wen bat does not allow any underage person to open an account or play. Betting and gaming are not a source of income and there is always a risk of loss — it is wise to start playing with this reality in mind.
Betting is not simply an attempt to win money; it is an entertainment activity in which you agree to spend a set amount. Only play with what you can afford to lose without any impact on your life.
wen bat's commitment
wen bat believes that being a responsible platform means more than following rules — it means caring about every player's wellbeing. That is why we provide multiple self-limit and protection tools for our players.
Our support team is available seven days a week, twenty-four hours a day via live chat and email in both Bengali and English. If you feel your gaming habits are getting out of control, talk to us now — we do not judge, we help.
Under wen bat's Privacy Policy, any information about your self-exclusion or limit settings is kept completely confidential and is never shared with any third party.
Self-protection tools
Deposit Limit
Set a maximum daily, weekly or monthly deposit amount. Once a limit is set, it can only be changed after a specified cooldown period.
Session Time Limit
Decide how long you will play in one sitting. When the set time is up, your session will end automatically, keeping your play time under control.
Self-Exclusion
You can close your account for a set period — such as 1 month, 6 months or permanently. Logging in or betting is not possible during self-exclusion.
Loss Limit
Decide in advance how much you are willing to lose within a given period. Once that limit is reached, your session or deposit will be blocked automatically.
Bet Limit
Set a maximum amount for a single bet. This protects you from placing large impulsive bets.
Cool-off Break
If you want to take a break for a few days, use the cool-off option. Your account can be temporarily suspended for anywhere between 24 hours and 6 weeks.
To use these tools, contact wen bat's 24/7 live chat support or go to your account settings.
Warning signs of a problem
If any of the following signs appear in yourself or someone close to you, seek help before it goes further.
If these signs appear, contact wen bat's live chat right away or seek professional advice. Our FAQ section has more information on responsible gaming.
Age verification confirmation
Set your limits
Fill in the form below and our support team will activate the requested limit or self-exclusion on your account. This is usually completed within 1 hour.
This form will be sent to our team as a support request. For urgent matters, contact us directly via live chat.
Where to get help
wen bat Support
Our 24/7 live chat and email support is available in both Bengali and English. Feel free to talk to us about any concerns with your gaming habits — all information is kept confidential.
Family and close ones
Family members and trusted friends often notice a problem first. Talk to them openly. The support of loved ones makes the path to recovery much easier.
Professional counsellors
Seeking help from a mental health specialist or addiction counsellor is not a sign of weakness — it is a brave and conscious decision. If needed, contact your nearest hospital or mental health centre.
Simple tips for safer gaming
Set a budget before you play — and never go beyond it, even when you are winning.
Treat betting and casino games as entertainment, not a source of income. Chasing lost money by betting more is dangerous.
Do not play for more than a set amount of time each day. Take regular breaks and keep time for other activities and hobbies.
Never bet when drinking or under stress. Decisions made with a clear head are always better.
Withdraw your winnings rather than leaving them in your account. This reduces the tendency to treat the balance as "imaginary money."
Check your gaming history regularly. Your deposit and loss records are available in account settings or through support.